With more than 10 years supporting, implementation and consulting using Open Text ECM suite with a knowledge of the OpenText eco-system including:
Engineering Document Management
Document Centric Workflows
Being the Client
Help develop and document internal IM and RM processes
Develop internal training programs for staff and trainers to enable quicker on-boarding of the product set.
Engaging with key stakeholders to create better user experience. Creating user communities within the organisation that enable a lesser reliance on IT support and services and better and deeper more meaningful use of the product suite.
Perform all levels of support, from front line (1st level) all the way through to escalation support (2nd and 3rd level)
Being the Consultant
Developing solutions based upon Open Text tools to map to, and enhance business processes.
Manage the change that ECM makes to an organisation, through technical documentation, development of testing regimes, implementation, training and educating of end-users
Pre-Sales experience in developing solutions to fit clients requirements. Looking not only at the requirement of the ‘now’ but how it fits in with the ‘future’
And finally; introducing new customers to the wider OpenText’s community. Not only share experiences, but also to draw from it’s experiences.
….This is Anvilation